ACE AI provides AI-assisted educational tools, including chat-based tutoring, image and file-based question support, tailored practice generation, learning-profile features, and related study tools. The subjects, curricula, models, limits, features, plans, and regional availability of the Services may change from time to time.

The Services may be available only in selected countries or regions and may be subject to location-based eligibility, payment, age, feature, language, tax, regulatory, safety, sanctions, export-control, or other restrictions.

We may refuse, restrict, suspend, or terminate access, sign-ups, purchases, subscriptions, or specific features in any jurisdiction where availability would create legal, regulatory, tax, sanctions, export-control, operational, safety, or commercial risk.

You are responsible for ensuring that your access to and use of the Services is lawful where you are located. Nothing in these Terms excludes, restricts, or limits any mandatory rights or remedies you may have under applicable consumer, privacy, or other laws in your place of residence.

You must provide accurate account information, keep your login credentials secure, and remain responsible for activity under your account. The Services are designed for learners and students. You may use the Services only if you are legally permitted to do so in your location.

If you are below the age at which you can lawfully enter into these Terms or validly consent to relevant data processing in your location, you may use the Services only with the permission, involvement, or authorisation required by applicable law, including from a parent, guardian, school, or educational institution where applicable.

We may request age, school, or consent confirmation, and may refuse, limit, suspend, or terminate access where we reasonably believe the required permission has not been obtained.

Unless we expressly state otherwise in a separate child or student notice or school agreement, the Services are not directed to children under 13 in the United States.

Your use of the Services is also subject to our Privacy Policy. We may request additional or separate acknowledgements or consents for specific data uses, billing steps, regional consumer notices, or features where required by law.

We may also publish country-specific or region-specific addenda, notices, or supplemental terms. Those materials form part of your use of the Services, and if there is a conflict, the supplemental terms will control for the relevant jurisdiction to the extent of that conflict.

You must not:

• use the Services unlawfully or in a way that infringes another person's rights;
• upload or submit content you do not have the right to use or share;
• submit harmful, abusive, defamatory, infringing, deceptive, or otherwise inappropriate content;
• use the Services to cheat, commit academic misconduct, or breach school, teacher, exam, or institution rules;
• attempt to scrape, reverse engineer, overload, disrupt, bypass limits, or interfere with the Services or related systems;
• misuse the Services to generate harmful, fraudulent, unlawful, or prohibited content.

The Services are provided for general educational support only. AI-generated outputs may be incomplete, inaccurate, misleading, out of date, or unsuitable for your particular situation. They are not professional, legal, medical, financial, or other regulated advice. You are responsible for checking important answers, calculations, citations, and decisions before relying on them.

Because AI systems generate outputs probabilistically, outputs provided to different users may be similar or, in some cases, identical. We do not guarantee that outputs are unique, exclusive, or unavailable to other users.

Subject to these Terms, applicable law, and any third-party rights, you may use outputs generated for your account for lawful personal, educational, and internal business purposes. We do not guarantee that outputs are accurate, unique, non-infringing, or suitable for publication, assessment, or reliance without review.

You retain ownership of content you submit to the Services. You grant ACE AI a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, analyse, transmit, and use that content as reasonably necessary to operate, secure, maintain, troubleshoot, improve, evaluate, and provide the Services.

This may include using prompts, uploads, chat history, and feedback to generate outputs, maintain history or memory features, moderate content, detect misuse, troubleshoot issues, and improve the quality, safety, and reliability of the Services.

We do not use content submitted through the Services to train ACE AI or third-party foundation models unless we separately notify you and obtain any consent or authorisation required by law.

You represent that you have all rights needed to submit your content and to grant the rights described in these Terms.

If the Services are provided through a school, tutoring organisation, or other educational institution, additional terms, privacy notices, data processing terms, or acceptable use rules may apply to institution-provided accounts or data. In the event of inconsistency, those institution-specific terms will govern for the relevant institution-provided data or access to the extent of that inconsistency.

The Services, including the software, interface, branding, design, prompts, non-user content, and related materials, are owned by or licensed to ACE AI and are protected by applicable law. Except as permitted by law, you may not copy, distribute, modify, reverse engineer, or create derivative works from the Services without our prior written permission.

ACE AI may offer free plans, paid subscriptions, trials, promotions, prepaid packs, or other pricing options. Prices, billing intervals, currencies, taxes, feature limits, and plan details are shown in the product, at checkout, or in your account and may vary by region.

Paid subscriptions renew automatically until cancelled, unless stated otherwise. By starting a paid plan, you authorise us and our payment processor to charge the applicable fees, taxes, and recurring charges using your selected payment method in accordance with your selected plan.

Unless stated otherwise, displayed prices may exclude taxes, duties, levies, or similar government charges that we are required to collect based on your location. Where required, applicable taxes may be added at checkout or included in the displayed price.

You may cancel future renewals at any time using the account tools we make available or by contacting support. Unless applicable law requires otherwise, cancellation takes effect at the end of the current billing period and paid fees are non-refundable. Some jurisdictions provide mandatory cooling-off, withdrawal, renewal-reminder, or refund rights for digital services. Where required by law, we will honour those rights.

Where applicable law permits and you request immediate access to or performance of the Services during a statutory cooling-off or withdrawal period, you agree that performance may begin immediately and acknowledge that your withdrawal right may be reduced or lost once performance begins or is fully supplied, to the extent permitted by law.

If we change pricing for a recurring subscription, we will provide notice before the new price applies to a future renewal.

We may suspend, limit, remove content from, or terminate your access if you breach these Terms, fail to pay applicable fees, create risk for us or others, or misuse the Services. We may also take reasonable steps to investigate suspected misuse and to comply with applicable law or lawful requests from regulators, courts, or authorities.

You may stop using the Services at any time. Where functionality is available, you may be able to delete specific chats, uploads, or other content directly in the Services, and you may request account deletion by contacting us.

We may retain limited information after termination or deletion where reasonably necessary for legal compliance, billing, fraud prevention, security, backup retention, dispute resolution, or enforcement of these Terms.

The Services may rely on or interoperate with third-party providers, including identity and sign-in providers such as Google, payment processors such as Stripe, hosting and database providers, email and support providers, analytics providers, and AI providers such as OpenAI, Google/Gemini, or similar providers we may use from time to time. Your use of those third-party services may also be subject to their own terms and privacy policies.

We do not guarantee uninterrupted, error-free, or always-available Services. We may add, remove, modify, suspend, or discontinue any feature, subject, model, quota, curriculum, interface, integration, or plan at any time.

To the maximum extent permitted by law, and subject to any rights or guarantees that cannot lawfully be excluded, the Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, ACE AI is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profits, revenue, data, goodwill, opportunity, or educational outcome arising from your use of the Services.

Nothing in these Terms excludes, restricts, or modifies rights or guarantees that cannot be excluded under applicable law, including the Australian Consumer Law and any other mandatory consumer protection law that applies to you. Where non-excludable rights apply, our liability is limited only to the maximum extent permitted by law. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

Except to the extent mandatory consumer protection, privacy, or other laws in your place of residence require otherwise, these Terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction, which does not prevent you from bringing a claim where mandatory law gives you that right.

We may update these Terms from time to time. We will publish the updated version with a revised "Last updated" date. If required by law or if a change is material, we may also provide additional notice within the Services or by email.

Operator: TIANYU EDUCATION Pty Ltd
Support: support@aceaiedu.com
Privacy contact: privacy@aceaiedu.com